Your WhatsApp receptionist. 24/7. In Darija.
Your customers text or send a voice note — Dounia replies in their language, books the appointment and puts it on your Google Calendar.
Official WhatsApp API (Meta) · Hosted on Google Cloud (EU)
How it works
Your customer texts on WhatsApp
A text message or a voice note, in Darija, French or Spanish — to your business's WhatsApp number.
Dounia replies and books
She answers in the customer's language, checks your real availability and offers open slots.
The appointment lands in your calendar
The booking shows up in your Google Calendar with the customer's name and phone number.
Watch Dounia book an appointment
A real conversation in Darija, just like the ones Dounia handles every day.
🎙️ Your customers can also send a voice note — Dounia understands it and replies in writing.
Dental clinic · Dounia
One assistant for every trade
Dounia Santé
Pilot running in TangierMedical and dental practices: appointments, FAQs — and never any medical advice.
Dounia Resto
Coming soonRestaurants: table reservations and questions about the menu and opening hours.
Dounia Beauté
Coming soonSalons and beauty studios: appointments and services, with no double bookings.
Dounia Sports
Coming soonGyms and clubs: classes, memberships and FAQs.
Built to earn your trust
Your calendar is the source of truth
Dounia reads your real availability from Google Calendar: your events block slots, and every appointment is written there with the customer's name and phone number.
Honest by design
Never makes up prices, never gives medical advice, never shares data between customers. If Dounia doesn't know, she says so — and she's upfront about being a virtual assistant.
Your data, safe
Hosted on Google Cloud (European Union), powered by Google's Gemini Flash models, on Meta's official WhatsApp API.
Compliant with law 09-08
Personal data is processed under Morocco's law 09-08 and the CNDP. Access and rectification rights on request.
Dental clinic · Dounia
Pricing
A simple monthly subscription, sized to your business. Launch pricing is being finalized — let's talk.
Contact usFrequently asked questions
Does Dounia really understand voice notes?
Yes. Your customers can speak Darija, French, Spanish or English — Dounia transcribes, understands and replies in writing.
Which languages does she speak?
Darija (in Arabic or Latin script), French, Spanish and English. She always replies in the customer's language — and script.
Do I need to install an app?
No. Dounia answers on your business's WhatsApp number, and your customers use WhatsApp as usual.
What if Dounia doesn't know the answer?
She says so honestly and invites the customer to call your business. She never makes up prices, services or medical advice.
What about my customers' data?
It's hosted on Google Cloud (European Union) and processed under Morocco's law 09-08 (CNDP). Dounia never shares one customer's data with another.
Can an appointment be cancelled by mistake?
No. Dounia only cancels an appointment after the customer explicitly confirms it, and never more than one at a time.
How do I get started?
Contact us. We set Dounia up with your opening hours, services and FAQs, then connect her to your WhatsApp number and your Google Calendar.
Let's talk about your business
Write to us — we reply quickly, in English, French, Darija or Spanish.
By email
contact@heydounia.com📍 Tangier, Morocco